A healthcare team is only as good as its support specialists. Patients are best served when doctors and nurses have skilled associates working behind the scenes to keep things organized and running smoothly. Among the most essential team members are medical assistants and medical office assistants.
What’s the difference between a medical assistant and a medical office assistant?
The job titles sound similar, and both careers share a comparable history. Medical assisting and office assisting have been recognized as distinct occupations since the 1950s, and today, both have highly regarded professional organizations that set the standards for their specialties.
In many ways, the duties of a medical assistant and a medical office assistant overlap. But in general, a medical office assistant is an exclusively administrative specialist while a medical assistant is cross trained to tackle both clerical and clinical tasks. Each has a vital, but different role.
Medical Office Assistant
Medical office assistants work primarily in doctor’s offices, but their role is expanding to other settings, to include hospitals, outpatient clinics and insurance companies. Where medical professionals need organizational support, medical office assistants are in demand.
As a representative of the healthcare team, they manage a broad range of administrative responsibilities, such as:
- Answering the phone
- Overseeing the schedule
- Greeting patients
- Managing the reception area
- Completing insurance forms
- Aiding with billing
- Maintaining medical records
- Transcribing visit notes
- Performing light accounting
- Helping with payment inquires
- Ordering office supplies
A vocational school education offers training in office procedures as well as other courses that emphasize the managerial needs of a healthcare practice. Unlike a medical assistant’s education, medical office assistants receive more training in subjects such as medical coding, billing and insurance. A medical office assistant has the ideal skills to help patients with their non-medical needs.
What skills does a medical office assistant need for success? As the first point of contact between patients and their healthcare team, medical office assistants should be courteous and professional. Clients should feel at ease approaching them with concerns and equally confident that they will handle their needs with care.
As the organizational experts that providers depend upon for productivity, a medical office assistant is called to be a fearless multitasker who is both attentive to detail and aware of the bigger picture.
Medical office assistants are the ambassadors of first impressions and should be:
- Friendly and courteous
Excellent communication skills, including the ability to read and write confidently, are vital. Comfort with modern technology such as computers and electronic office equipment is a must.
Medical assistants can handle most of the administrative functions in a hospital or private practice, but their education is less intensive in clerical procedures than clinical training. Medical assistants give doctors and nurses more time to focus on complex patient care by taking on medically important tasks that don’t require their attention. The talents of medical assistants are the perfect match for busy outpatient settings.
Medical office assistants are more likely to be involved in billing, coding and financial activities. While medical assistants tackle assignments that require a degree of clinical expertise such as:
- Triaging patient symptoms over the phone
- Managing outside referrals
- Scheduling patients for diagnostic testing or surgical procedures
- Ordering medical equipment and supplies
Hands-on clinical duties include:
- Obtaining height, weight and vital signs
- Reviewing patients’ medication and allergy lists
- Helping clients with limited mobility
- Keeping exam rooms disinfected and well-stocked
- Giving immunizations
- Providing first aid
- Removing stitches or staples
- Assisting with in-office surgical procedures
- Sanitizing instruments
- Drawing blood and collecting urine samples
- Performing basic lab tests
- Providing patient education
In small practices, medical assistants tend to be jacks-of-all-trades. Their responsibilities in large, multi-provider practices may have more of a clerical or clinical focus, and their duties will vary significantly based on the type of practice. For example, their role may be more defined in a specialist’s office.
Among the most important skills for medical assistants to possess are flexibility and the ability to communicate confidently. Being able to change gears in a moment, to adapt to shifting responsibilities is essential. No two days are alike on the clinical side of healthcare.
Medical assistants spend more one-on-one time with patients than their purely administrative counterparts. Providing education and hands-on care is a significant part of the job.
To do that, medical assistants should be:
- Open-minded and discrete
Like doctors and nurses, ongoing education is a must for medical assistants. The medical field is continually changing, so a love of learning and the willingness to take on new challenges is vital.
Career Growth Opportunities
For students interested in healthcare, both medical assisting and medical office assisting are rewarding career choices. Medical assistants have more diverse training, so it seems like they have more opportunities, but both fields of study have similar potential. Medical office assisting is simply more focused.
Graduates of either program are employment-ready, but obtaining voluntary certification demonstrates commitment and can lead to professional growth. Graduating from a vocational school program is just the beginning of a long and rewarding career.
With experience and a diploma, a medical office assistant can qualify to become a Certified Medical Administrative Assistant (CMAA). This credential can help the right candidates grow into supervisory or office management positions.
Students graduating from an accredited medical assisting program qualify for certification from the American Association of Medical Assistants. Certification is especially valuable for medical assistants because major insurers require it for tasks like entering doctor’s orders into electronic health records. It not only makes a job applicant more valuable, but it also opens the door to more responsible roles.
Healthcare occupations are among the most diverse and fastest growing in the country. And the best part is, there’s room for people with both clinical and administrative aptitude. With the right training, a new career as a respected medical support specialist is right around the corner.
Did learning about medical assistants and medical office assistants interest you? Interested in working with colleagues that want to help their patients stay healthy? Ready for an exciting new career in the medical assisting field? PCI Health Training Center’s Medical Assistant program prepares a graduate to work as an entry-level Medical Assistant. Within this general career category there are several specialty areas, including Medical Administrative Office Assistant, Clinic Assistant, Clinic Tech, Medical Office Manager, Phlebotomist and Physical Therapy Aide in a doctor’s office, clinic or hospital out-patient clinic. Contact PCI Health Training Center for more information on how to become a medical assistant and start a rewarding career today.
Want to become a medical office assistant? The Medical Office Assistant program is designed to prepare a graduate to work as an entry-level medical front office assistant, receptionist, insurance biller, insurance collector, appointment scheduler, medical secretary, or medical records clerk in health care centers, clinics, hospitals, ambulatory care centers and medical billing offices. Contact PCI Health Training Center for more information on how to become a medical office assistant and start a rewarding career today.
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