Interested in what you can do with a Medical Office Assistant diploma? After completing a Medical Office Assistant diploma program, you will be ready to enter the work-force as a medical front office assistant, medical receptionist, insurance biller, insurance collector, medical office appointment scheduler, medical secretary, or medical records clerk, in health care centers, clinics, hospitals, ambulatory care centers, and medical billing offices.
Medical Front Office Assistant
Medical front office assistants perform clerical and administrative duties including organizing files, preparing documents, scheduling appointments and supporting other medical staff. The day-to-day tasks of a medical front office assistant include:
• Medical record management in paper and electronic formats
• Answering telephones and scheduling appointments
• Processing mail both incoming and outgoing
• Manage insurance billing and claims
• Prepare correspondence to communicate information to patients
According to the U.S. Bureau of Labor Statistics1, medical receptionists perform administrative tasks including answering phones, receiving patients and scheduling appointments in a doctor’s office or medical facility. The day-to-day tasks of a medical receptionist include:
• Answering telephone calls and taking messages
• Scheduling and confirming appointments
• Greeting and welcoming patients
• Checking patients in and directing them to specific destinations< • Informing doctors, nurses and medical assistants of patients' arrivals or cancellations • Entering customer data electronically • Filing and maintaining paper or electronic documents • Handling incoming and outgoing mail and email
Medical Insurance Biller
In bigger medical facilities and doctor’s offices, a single person may be responsible for medical insurance billing. The medical insurance biller compiles, computes and records patient’s billing. They prepare billing invoices and process payments from patients. The medical insurance biller will also be responsible for billing of the insurance company with the help of various classification systems to code and categorize patient information for insurance reimbursement purposes.
Medical Insurance Collector
According to the U.S. Bureau of Labor Statistics2, the medical insurance collector works to recover payments on overdue medical bills. The medical insurance collector does the following on a day-to-day basis:
• Inform patients that they have an overdue bill and try to negotiate a payment
• Explain the terms of sale or contract with the patient, when necessary
• Learn the reasons for the overdue bills, which can help with the negotiations
Medical Office Appointment Scheduler
In bigger medical facilities and doctor’s offices, one person may be solely responsible for appointment scheduling as part of a team of medical office assistants. The medical office appointment scheduler is responsible for setting new appointments when the doctor wants to see a patient, updating doctor’s calendars and contacting patients prior to the appointment to leave a reminder.
According to the U.S. Bureau of Labor Statistics3, the medical secretary performs secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. The medical secretary’s duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Medical Records Clerk
According to the U.S. Bureau of Labor Statistics4, the medical records clerk organizes and manages health information data by ensuring that it maintains its quality, accuracy, accessibility, and security in both paper files and electronic systems. The medical records clerk uses various classification systems to code and categorize patient information for insurance reimbursement purposes, for databases and registries, and to maintain patients’ medical and treatment histories. Health information technicians typically do the following:
• Review patients’ records for timeliness, completeness, accuracy, and appropriateness of data
• Organize and maintain data for clinical databases and registries
• Track patient outcomes for doctors and nurses
• Use classification software to assign clinical codes for reimbursement and data analysis
• Electronically record data for collection, storage, analysis, retrieval, and reporting
• Maintain confidentiality of patients’ records with HIPPA guidelines
Interested in becoming a medical office assistant? The Medical Office Assistant Program is designed to prepare graduates to work as an entry-level medical office assistant in health care centers, clinics, hospitals, ambulatory care centers and medical billing offices. Interested in a Medical Office Assisting program? PCI Health Training Center has campuses on Dallas and Richardson, TX. Contact PCI Health Training Center for more information on how to become a medical office assistant and start a rewarding career today.
**PCI firmly upholds its policy of nondiscrimination. Inquiries regarding policy may be directed to TitleIXCoordinator@pcihealth.com.
For more information about our graduation rates, the median debt of students who complete the program, and other important information, please visit our website at www.pcihealth.edu/consumer-information.
1U.S. Bureau of Labor Statistics, https://www.bls.gov/ooh/office-and-administrative-support/receptionists.htm
2U.S. Bureau of Labor Statistics, https://www.bls.gov/ooh/office-and-administrative-support/bill-and-account-collectors.htm
3U.S. Bureau of Labor Statistics, https://www.bls.gov/oes/current/oes436013.htm
4U.S. Bureau of Labor Statistics, https://www.bls.gov/ooh/healthcare/medical-records-and-health-information-technicians.htm#tab-2